REFUND AND RETURN POLICY

Our Refund and Returns Policy for our ECommerce website is as follows:

At Fun Living, we strive to make sure that our customers are satisfied with their purchase. We understand that there may be times when you wish to return or exchange an item, so we’ve provided a Refund and Returns Policy to ensure that the process is easy and stress-free.

If you’re not completely satisfied with your purchase, you can return it within 30 days of purchase for a full refund or exchange. To be eligible for a refund or exchange, the item must be unused and in the same condition that it was received in, including all original packaging and accessories. Please note that any items purchased on sale will not be eligible for a refund unless they are defective upon receipt.

In order to initiate a return request, please contact us directly at… admin@funliving.co.za Please provide

• • Your name
  • Order number
  • Contact number
  • Address
  • The reason for your return when requesting a refund or exchange

Once we have reviewed your request, we will provide instructions on how to complete the returns process. In most cases, customers are required to ship the item back to us at their own cost; however, if the item is defective upon receipt then we will cover the cost of return shipping.

In addition, all products must have an associated receipt or proof of purchase. Any item that cannot be verified as purchased from our eCommerce website will not be considered for a return. Refunds are issued upon receiving and inspecting the product back in our warehouse.

For any purchases made through third-party websites such as Amazon or Takealot, please contact them directly for their returns policy as it might differ from ours. For items bought during promotions with free gifts included (bundle promotions), all items must be returned together to qualify for a refund.

Once we receive your returned item in its original condition, we will then process your refund or exchange within 10 business days. If you chose an exchange, please provide details on which product you would like sent as a replacement when placing your initial request. Please note that any additional shipping charges associated with exchanging items will be borne by the customer unless they received a defective product upon receipt.

We take great pride in delivering quality products with excellent customer service; however if you are unsatisfied with your purchase due to any faults or defects then please get in touch with us right away and we will do whatever is necessary to make things right!